FAQs

A: "We should be able to cancel your order and issue a refund if it hasn't been shipped out yet. There is a few hour delay before orders appear in our warehouse app. As long as your cancel request reaches us before that, your order will be cancelled.

For US orders, the time window is 12 hours after you've placed your order.

For worldwide orders, you have to let us know before 9:00 am CET. That is when a pull is done by our warehouse app.

All cancel requests are processed strictly through support@skegic.com."

A: "Order edits are similar to order cancels. As long as we receive your request in time - we'll be able to edit it.

If you let us know early enough and we were too late to respond, we will help you with an exchange process and get you the items you initially wanted.

All edit requests are processed strictly through support@skegic.com."

A: "An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder.

Please note that it can take up to 24 hours before you receive the order confirmation. If you have checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us so we may investigate this for you."

A: "You can cancel your order for any reason within 1 hour after purchase. Please contact us immediately if you'd like to cancel your order."

A: "Sorry, the coupon code is only available for one in the ordering."

A: "If an order was placed and processed successfully, you should have received an automated order confirmation e-mail. If you have not received an order confirmation sent via e-mail, please start with checking your spam inbox.

Due to high volumes, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your e-mail. If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you contact us so we may investigate this for you."

A: "Unfortunately, we are unable to cancel your order once it has been processed. If you no longer wish to receive the order we suggest you mark the package Return to Sender and refuse the order at the time of delivery. And please contact our customer service before the returning.

And if the order is not shipped out, our customer service will help you to cancel it directly, pls contact us by email at support@skegic.com."

A: "We are based in Hong Kong, and all orders are delivered strictly from warehouses in Shenzhen, but we will expand to more locations in the future."

A: "Now we provide the shipment for the countries and regions below:

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, United Kingdom

North American: Canada, United States

Asia: Hong Kong SAR, Indonesia, Japan, Kuwait, Macao, Malaysia, Philippines, Israel, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Taiwan

Oceania: Australia, New Zealand"

A: "The shipping cost may vary depending on the shipping method, destination, and the weight of the package. Customers can check the shipping cost during the checkout process before placing the order."

A: "Delivery generally takes between 5-8 business days within the United States. For international orders, delivery time can take between 7-20 business days."

A: "Upon your order leaving our warehouse, a shipping confirmation will be sent to the email you used to place your order. In the confirmation, we include the tracking link for your delivery."

A: "It is the responsibility of the customer to ensure the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to update an incorrect shipping address. Please contact us immediately if you believe you have provided a wrong shipping address.

Note: We are sorry that alternations cannot be made to a shipped order."

A: "All delivery date estimations are in business days. If you've placed your order right before or during the weekend, your package will almost always be shipped on Monday.

If there are still no updates to your tracking page after 3 business days of receiving your shipping confirmation, send us an email to support@skegic.com and one of our agents will sort it out for you."

A: "We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.

Please contact with us under support@skegic.com if the carrier customer service cannot help you and we will open a case as a missing package."

A: “It varies a lot based on the destination country so we aren't able to calculate it at the checkout. If you're unsure, if your order will be subject to custom fees, write us an email at support@skegic.com and one of our agents will try to find out that information for you.”

A: "We accept PayPal & Credit Card Payment, including VISA, Maestro, American Express and more."

A: "Once your order is fully processed and your card has been authorized, payment will be taken immediately, and you will receive a confirmation email or SMS (depends on which contact info you left us) that your order has been successfully charged."

A: "Please contact our support team at support@skegic.com for an invoice."

A: "You have the right to return your products for a refund within 30 days after receiving your order.

In order for a return to be approved, make sure that below is equal to the product you return:

• The product should be in the same condition as when it was received.
• The product shall also be in their original containers with labels intact and protective stickers.
• The product is purchased directly from our website.

If you have bought a product with a discount code, we will refund you the amount you have paid. Regarding campaigns such as "buy one get one free" you always have to make a full return for a refund. If you have taken part in a promotion where you received a discount for more purchased products, the price will be adjusted according to the conditions that prevailed during your purchase.

Please note that you will be required to cover the return shipping cost if returning a product."

A: "You have the right to return one or several products for a refund within 30 days after receiving your order. If you wish to return or exchange your order, please send it back to us and we will handle your return as soon as possible.

Before you return your order for a refund, please make sure that below is equal to the product you return:

• The product is in the same condition as when it was received.
• The product is in their original containers with labels intact and protective sticker

If you would like to return a product, please reach out to our support staff. They will outline the steps to complete a return so it's a hassle-free process for you."

A: "If you have returned your order and are waiting for a refund, you should have received an email confirming the return. If you have not received this email and it has been more than 14 days since you returned your order, you are welcome to contact us for a status update."

A: "Please email support@skegic.com and state the following:

- Order Number
- Reasons for Return

• Didn't suit me
• Wrong / Defect Product (Please include pictures)
• Not what i was expecting
• Other Reasons.

Our customer care team will advice you the rest steps."

A: "You should bear the return shipping cost.

Note: Shipping charges will be refunded only if merchandise is found to be defective or damaged. Shipping charges will not be refunded for merchandise found to be unsatisfactory."

A: "We are very sorry to hear that you have received the wrong item. Please get in touch with us at support@skegic.com and we will provide you with further instructions."

A: "Processing your return usually takes a few days.

However, we will send you an email update as soon as we have received and checked your returned product(s).

Feel free to contact with us through our email customer service support@skegic.com to check up on your return."

A: "Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact with us under support@skegic.com.

Your return policy states that I have to return the product in its original packaging."

A: "To make sure that all customers will received a complete, defection-free product, the products returned must be in a resellable status.

We are sorry that products without the original packaging cannot be returned."

A: "We stand behind the quality of our products. We offer a 1-year warranty on all our products. If you encounter any quality issues with your purchase, please don't hesitate to contact us. We are committed to providing you with a hassle-free replacement process.

For more information regarding warranty, please see our Warranty policy."

A: "Please note that some of the following will void the Skegic Warranty, but not limited to:

• Damages or faults caused by accidents, abuse, and misuse.
• Damages caused by wear and tear, theft or loss.
• Damages or faults caused by product tampering or use of third-party accessories.
• Use that is not in accordance with the listed instructions on the product packaging.

For more information regarding warranty, please see our Warranty policy."